As CSPs and industries adopt digital transformation, ICT infrastructure Operations has become more critical than ever. Lu Yu, President of Huawei ICT Assurance and Operation Services Domain, stated that as a top global provider of ICT infrastructure, Huawei is committed to ensuring the stable operation of customers' networks worldwide. To facilitate and expedite the intelligent operations transformation of global customers, Huawei invests billions of RMB annually. In this interview, Lu Yu discusses Huawei's strategies in global ICT operations and how cutting-edge technologies like GenAI can revolutionize customer operations model, enhance efficiency, and provide better benefits through comprehensive upgrades to platforms, services, and processes.